March 2016 – Hydro One customers will soon be receiving 2016 bills that reflect the change to “all-fixed” distribution rates. For Seasonal Customers, this will change the monthly amount of the Distribution Charge each year from 2017 to 2023 as follows:
Usage: 50 kWh/mo
For more detail please see: 2016 Distribution Rate Changes for Seasonal Customers (From Hydro One; PDF 3 pages)
The cost of electricity was adjusted, effective November 1, 2015.
Current prices for Time of Use (TOU) and Two-tier (for customers NOT on smart meters) can be found here:
Get a summary of these charges, and links to tips for managing hydro usage, here:
Hydro One “Connected” Update, Fall-Winter 2015 (PDF, 4 pages)
- To get information about your account or your billing history you can sign in to “My Account” on the Hydro One website.
- Want to change your billing frequency or get your bills online? Sign into My Account and enroll in Hydro One’s “Summary Billing” to get a monthly notification of your bill emailed to you automatically.
Other customer functions you may want to consider:
- Sign up for Hydro One Outage Notification to receive a TEXT, or EMAIL notification if your power goes out, the estimated time of restoration, and when your power is restored!
- Download Hydro One’s free mobile “app” to check the status of power outages anywhere in our service area. The app works on BlackBerry®, iPhone®, iPad®, or Android™.
Power Outage Tips:
If your power has gone out or you’re having trouble with your electricity, call Hydro One’s power outage hotline 1-800-434-1235 (24 hours a day, 365 days a year).
If you’ve lost power, the Power Outage Map will show you where restoration crews are working to fix the outage and will give you an estimation of when power will be restored.
If you are having a life-threatening emergency, call 911. Always stay clear of downed power lines.
May 14, 2015 – Where’s Wynne on rising hydro rates? (Op Ed, Toronto Sun)