Ongoing Hydro One Billing Problems: Ombudsman

May 25, 2015 – Ombudsman releases report on Hydro One

Update: May 19, 2015 Ontario Ombudsman André Marin to release a report on his Hydro One investigation on Monday, May 25 – at a news conference at 10 a.m.

Update: April 30, 2015 –  After drawing more than 10,600 complaints, this investigation has wrapped up and the Ombudsman’s preliminary recommendations and findings have been sent to the Ministry of Energy and Hydro One. They have two weeks to respond, after which the Ombudsman will finalize his report.

Update: April 20, 2015 – a “Private” Hydro One won’t be subject to the Province’s Ombudsman (Toronto Sun)

March 11, 2015 – Ontario’s Ombudsman has released an update on their investigations into Hydro One customer service and billing problems. Andre Marin said that his office has received more than 10,000 complaints about the utility – its highest total, by far, for any investigation to date.

Mr. Marin said today’s update on the case, which was tabled with the Legislature according to the Ombudsman’s normal reporting procedure, is in response to strong interest from complainants, Hydro One customers and public officials. “The flood of complaints continues, even though Hydro One has been aware of the issues we are investigating for over a year,” said Mr. Marin.

Of particular concern, he said, were complaints that Hydro One was threatening to cut off the electricity of customers who were behind in their payments, regardless of the freezing winter temperatures. The Ombudsman determined that these threats were empty – but the blatantly misleading tactic terrified many customers who were unable to meet Hydro One’s demands for payment.

Read the whole press release.



Terry ReesOngoing Hydro One Billing Problems: Ombudsman